The work

Six engagements that show the range: conversational AI at bank scale, offensive security, and products built end to end.

Customer support AI for a bank

42,000

conversations a month

74%

resolved end to end by AI

3.95 vs 2.93

CSAT score, AI vs human baseline

A commercial banking group needed retail support that could absorb real volume without burning out its human team.

We designed and operate a deep agent on WhatsApp and voice: OTP step-up enforced in code, personal data scrubbed across a backlog of more than 200,000 conversations, evals and observability wired in from day one.

LangGraph, Bedrock and Claude, LiveKit voice, Chatwoot

Internet-banking VAPT

Authorised, source-assisted testing of a commercial bank's retail and corporate internet banking: eight repositories, roughly 500,000 lines. Off-the-shelf scanners could not parse most of the codebase, so we wrote a 30-rule static-analysis pack for it. Delivered as two editions: six pages for the board, 146 for engineering.

Mobile-app security review

An independent review of a consumer banking app and around 20 backend services, held to a regulated-UK-bank bar. Every finding was adversarially re-verified before reporting; the ones that failed verification were dropped, not padded.

The platform behind CleenUp

CleenUp runs on a platform we built and operate: a 10,000+ user vehicle-care app across Germany, Hungary, and Luxembourg with AI dispatch and route optimization. Operators talk to the planner through an MCP tool; changing a plan is a conversation, not a ticket. We stay and maintain, not ship and vanish.

The property manager is an AI

Lettings teams drown in repetitive tenant communication. We built a multi-agent platform that answers tenants on WhatsApp and voice, triages maintenance, and writes everything back to the PMS. It runs in production today for a UK agency that relies on it daily.

Viewer for Trello

Our own Apple TV app, live on the App Store in nine locales. Swift and SwiftUI, iPhone pairing, in-app purchases. Proof that we ship and distribute, not just build.

View on the App Store

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The work | Appic | Working AI in production