Customer support AI for a bank
42,000
conversations a month
74%
resolved end to end by AI
3.95 vs 2.93
CSAT score, AI vs human baseline
A commercial banking group needed retail support that could absorb real volume without burning out its human team.
We designed and operate a deep agent on WhatsApp and voice: OTP step-up enforced in code, personal data scrubbed across a backlog of more than 200,000 conversations, evals and observability wired in from day one.
LangGraph, Bedrock and Claude, LiveKit voice, Chatwoot


